Relacionamento interpessoal e comunicação com o enfermeiro: satisfação do paciente hospitalizado

Abstract

Interpersonal communication is characterized as a process of exchanging information between individuals, playing a fundamental role in the nurse-patient relationship. The communicative process serves as an important tool in patient care, as it can strengthen bonds and encourage individuals to express their expectations regarding their clinical situation. However, the exchange of information between the nursing team and the patient can be affected by various factors, such as the complexity of care required by each individual. Objective: To assess patient satisfaction with the nurse’s interpersonal relationship and communication. Methods:This is a quantitative, cross-sectional, descriptive, non-experimental study. The quantitative approach will be appropriate for carrying out this work as it uses a controlled and structured procedure and analyzes the relationship between causes and results in an objective and measurable way. The research will be carried out in a Teaching Hospital located in Teresina – PI. Results and Discussion: A total of 109 data collections were conducted. Sociodemographic data indicate a higher percentage of male participants (56.9%), with an average age of 57.9 years. Regarding education, 39.4% reported having incomplete primary education. Concerning the responses to the instrument, most participants fully agreed with the statements about interpersonal relationships and communication with the nurse. Conclusion: Despite predominantly positive results, some weaknesses still impact patient satisfaction, such as their active participation in questioning professionals. However, this study demonstrated that, regarding communication and interpersonal relationships with the nurse, patients feel satisfied, validating their perception of the professional's commitment to providing care.