Sistemas de informação no apoio a tomada de decisão na gestão de serviços: estudo de caso em uma empresa de pequeno porte de assessoria em saúde e segurança do trabalho

Abstract

The use of Information Technology is essential for the competitiveness of organizations, but for a long time its benefits were restricted to large companies. In this context, the following research problem was proposed: How the UNY management information system contributed to decision-making support in the operational sector of a small company that operates in the area of providing health and safety consulting services. The research used a qualitative approach, through semi-structured interviews with strategic representatives of the company. The results showed that UNY contributes to decision-making support by offering organization and centralization of information, task control and demand monitoring, positively impacting operational efficiency. It was also identified that the system has limitations in its functionalities that prevent it from reaching its maximum potential. It is concluded that, although UNY has contributed significantly to decision-making, adjustments are necessary to maximize its potential.