Desafios da implantação da gestão da qualidade na cultura organizacional: uma análise dos impactos culturais e organizacionais na busca pela excelência em gestão da qualidade de uma indústria de colchões

Abstract

This study aims to analyze the challenges faced during the implementation of the ISO 9001 standard in a mattress manufacturing company, as well as to highlight certain aspects related to organizational culture. By examining Brazil’s economy growth, driven by globalization and high competitiveness, the adoption of structured standards and processes within organizations and industries has proven to be one of the key driving forces behind the advancement of Quality Management. The research was exploratory in nature and employed a qualitative method, using questionnaires conducted with the company’s employees. Respondents were selected based on their work roles within the company, specifically in the department responsible for the main stages of the product’s manufacturing process, allowing for a deeper understanding of how management and implementation of standards and systems are perceived from the employees’ perspective. The company exhibits an organizational culture that is predominantly open to change, with continuous improvement and quality as its core values. Nevertheless, significant challenges were also identified, which will be explored throughout this research. From this context, arises the central question: what are the challenges involved in implementing the ISO 9001 standard within the organizational culture of a mattress industry?