Biblioteca Dr. Francisco Montojos: análise da implantação do serviço de referência

Abstract

Considering the importance of the user in the context of libraries, using the available services for their service and satisfaction of their informational needs, as well as the librarian's participation in the processes of mediation information user, this research had the objective of verifying the existence of the Reference service at the Dr. Francisco Montojos library of the Federal Institute of Education, Science and Technology of Piauí (IFPI), in Teresina, PI. In this sense, based on several approaches, a theoretical discussion was carried out in order to highlight what actually constitutes the basis and characteristics of this service, in the context of a library. In a case study, the instruments used for data collection were the observation of the site, as well as the application of a questionnaire with 16 open questions, directed to one of the four librarians of the aforementioned library. In view of the above, the study revealed that the library researched, still, does not contemplate the mentioned service in the ambit of the activities that characterize it for that purpose. However, the trend that permeates the actions in the work environment of the librarians of the information unit researched, presents solid possibilities in the medium or long term, the implementation of the referral service in the library Dr. Francisco Montojos is effective