Uso de Ferramentas de Código Aberto para Monitoramento e Gestão de Incidentes: Uma Integração entre Centreon, GLPI e Slack

Abstract

With the growth of data center-based infrastructures and cloud computing, the need for efficient incident monitoring and management solutions has also increased. The Teresina Data Processing Company (PRODATER), responsible for the IT infrastructure of the municipal government, faced difficulties in detecting and responding quickly to failures, especially outside of business hours, due to the lack of an automated alert and call management system. To solve this problem, the integration of three tools was proposed: Centreon, for monitoring services and hosts, Slack, as a means of automatically sending alerts, and GLPI, for openingandtrackingtickets. This solution aims to improve operational visibility, speed up communication and ensure more efficient management of detected incidents. The methodology involves creating three virtual machines: one with Centreon, one with GLPI and another simulating a monitored host. The configuration included creating notification and escalation rules in Centreon, integration via Webhook with Slack and communication with the GLPI API through the Open Tickets module. The results, obtained in a test environment, demonstrated that the alerts were correctly distributed between the Slack channels and the tickets were automatically generated in GLPI with all the relevant information, proving the solution’s effectiveness.