A mediação como ferramenta adequada de resolução de conflitos: um estudo de caso sobre a atuação da defensoria pública de Bom Jesus-PI em casos de contendas familiares

Abstract

This paper analyzes mediation as an appropriate method for resolving conflicts and highlights the role of the Public Defender’s Office of the State of Piauí, particularly in the city of Bom Jesus-PI, as a mediating agent, especially in family disputes. The research stems from the growing recognition of mediation as an efficient alternative to traditional judicial proceedings, particularly within the context of Family Law, marked by sensitive and complex relationships. Based on this scenario, the research poses the following guiding question: Has the Public Defender’s Office of Bom Jesus-PI effectively contributed to the resolution of family conflicts through mediation? To address this issue, the study defines the following general objective: to analyze the role of the Public Defender’s Office of Bom Jesus-PI as a mediator in family conflicts from 2023 to May 2025. To achieve this, the research employed the deductive method and a quali-quantitative approach, with emphasis on bibliographical review and case study. The study concludes that mediation promoted by the Public Defender’s Office represents a humanized, accessible, and effective means of conflict resolution, contributing to the strengthening of citizenship and the democratization of access to justice, particularly in the realm of family law.