A contribuição do RH no fortalecimento da comunicação interna: um estudo de caso único em uma instituição pública de Teresina - PI

Abstract

The overall objective of this work is to investigate the contribution of the Human Resources sector to strengthening internal communication in a public institution in Teresina-PI. The research adopts a qualitative approach, of an exploratory and descriptive nature, since it seeks to understand the perception of employees, management, and leadership regarding internal communication and the contribution of HR. Based on the findings, it is understood that HR is central to institutional relations, with the purpose of disseminating information, guiding employees, and promoting a transparent and participatory environment. However, there is still a perceived need to expand integrative and training actions, as these strengthen interaction between sectors and improve the institution's internal communication. Therefore, it is concluded that strengthening internal communication depends on the joint commitment of the leaders of each sector and the employees. When HR acts strategically and participatively, it can transform the institution's communication culture, making it more efficient, humane, and focused on the collective interest of the organization, resulting in more effective actions in serving society.