A dimensão estética da mediação da informação e o design thinking em bibliotecas públicas: articulações em prol do protagonismo social em uma biblioteca pública municipal

Abstract

Public libraries, once seen only as places for storing books and preserving knowledge, are reinventing themselves and are now acting as environments for innovation, inclusion, and participation of society. They promote access to information and strengthen community ties, but face challenges such as informational inequality and adaptation to new demands. This study analyzes how the aesthetic dimension of information mediation and design thinking are articulated as strategies for strengthening social protagonism in the context of public libraries. The main objective is to understand and analyze the articulations between the aesthetic dimension of information mediation and design thinking as strategies for strengthening social protagonism in public libraries. The research adopts a qualitative approach, based on a literature review of authors such as Gomes (2020), Almeida Júnior (2015), Brown (2009-2020), and IDEO (2017), as well as document analysis and a case study at the Brito Broca Municipal Public Library in São Paulo, where design thinking was applied to reorganize services and promote community participation. The study confirms that these approaches reinvent public libraries, contributing to equitable and innovative societies.