Administração do sistema no meio acadêmico: avaliando possibilidades e desafios do sistema SIGAA na universidade estadual do Piauí(UESPI)

Abstract

The academic environment has undergone significant transformations, driven by the introduction of new technologies aimed at automating and streamlining activities. These innovations have particularly benefited the administrative sector, contributing to the improvement of organizational processes. However, despite the widespread use of such tools, many still fail to fully meet users’ needs, highlighting the importance of further refinement and the development of more effective solutions. In this context, the present study aimed to investigate the potentialities and challenges of the SIGAA system based on users’ perceptions, seeking to identify ways to enhance its usability and address the reported shortcomings. Specifically, the research sought to: understand how the administrative processes, organization, and structure of the SIGAA system operate from the users’ perspective; assess whether the tools available in SIGAA have a positive or negative impact on users’ daily experience; identify the main difficulties encountered in the administrative routine; and propose improvements based on the issues identified. To achieve these goals, a qualitative, descriptive approach was adopted, using interviews as the primary data collection instrument. The participants were eight users occupying management, technical, and teaching positions at the Cerrado do Alto Parnaíba campus in Uruçuí, Piauí. The analytical process followed Bardin’s (2011) content analysis framework, organized into the following categories: Administrative Processes, Organization and Structure; User Experience; User Challenges and Difficulties; and Improvement Proposals for System Enhancement. The findings indicate that, although the participants work in different areas, they shared similar experiences, reporting difficulties both in their initial interactions with the system and in its continued use. The main challenges identified include technical failures, dependence on the central office in Teresina, and the lack of adequate manuals and instructions. The study emphasizes the importance of ongoing monitoring of SIGAA, focusing on understanding its strengths and weaknesses from the users’ perspective. Thus, the research fulfills its purpose by highlighting user perceptions and proposing improvements based on their experiences and contributions.