A proteção do consumidor nas compras realizadas no comércio eletrônico

Abstract

This work presented an analysis on consumer protection in e-commerce relations. In general, the objective was to conceptualize the emergence of the Internet and consequently the emergence of e-commerce, as it did an analysis of the applicability of the current consumer legislation in the purchases made in electronic commerce and afterwards an examination of the Draft Law nº 281/2012, in order to specify the gaps left by current consumer legislation regarding virtual commerce. It then analyzes Decree 7.962 / 2013 that regulates the Consumer Defense Code to the reality of e-commerce. Subsequently, the analysis of the Civil Internet Framework, Law no. 12.965 / 2014, as a new standard to deal with citizens' rights in the virtual environment. Finally, it seeks to demonstrate the need for an updating of the standard in front of the dynamism of the virtual environment and thus provide greater security and confidence to the electronic consumer.