A aplicação de tecnologias digitais na gestão de leitos hospitalares: inovação e eficiência operacional

Abstract

The study analyzes the impacts of digital modernization on hospital bed management, using Hospital São Marcos, in Teresina (PI), as a reference. This is a descriptive study with a quantitative–qualitative approach, conducted with eight professionals directly involved in patient admission, transfer, and discharge routines. Data were collected through questionnaires containing open and closed-ended questions, analyzed using descriptive statistics and thematic content analysis. The results show significant advances in operational efficiency (87.5%), reduction of rework and communication failures (87.5%), and greater interdepartmental integration (75%). Additionally, 100% of the participants reported a positive impact on their work routine, and 87.5% perceived improvements in the patient experience. The qualitative analyses indicate gains in agility, traceability, and transparency, reflecting a cultural transformation aligned with international digital health guidelines. It is concluded that digitalization represents a milestone in innovation and efficiency, contributing to organizational sustainability and care quality.