Compras online e direito de arrependimento: entre a proteção do consumidor e os limites legais no ambiente digital

Abstract

This Final Course Work aims to analyze the protection of consumer rights in e-commerce, with emphasis on the guarantees provided for in the Consumer Defense Code (CDC), especially with regard to the right to regret, transparency in relationships and the reversal of the burden of proof. Considering the significant growth of e-commerce, it is essential to ensure legal security in the relationships established between supplier and consumer, the latter being the most vulnerable party. The study highlights the importance of the principles of good faith, transparency and harmonization of interests, aiming to guarantee fair and balanced consumer relations. In addition, it analyzes the responsibility of suppliers regarding the dissemination of clear, accurate and truthful information, as well as the repercussions of misleading advertising and non-compliance with offers in the digital environment. The research uses a qualitative methodology, of an exploratory nature, with bibliographic and documentary procedures, making use of legislation, doctrine and contemporary case law.